Customer Success Specialist

Gratitude Inc

620 Views

19 hours ago

0-1 Year(s)

RM 2 - RM 3 Thousand p.m

Job Description

Key Skills

Customer Service Listening

1 candidate(s) have already applied for this Job. Apply now

• Support customers to place online orders with the client.

• Provide timely support to customers through available communication channels (inbound phone calls and email).

• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as and when necessary.

• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

• Maintains and improves quality of service by sharing suggestions and recommendations.

• Keeps job knowledge and skills up to date by attending training and continuously learning.

• Meets all key performance indicators set by the company and client.

• Adheres to the policies and procedures set by the company and client.

Role

Network Administration

Timings

Flexible (Permanent)

Industry

Telecom / ISP

Work Mode

Work from office

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abosede Fmr Agency Awosanya

Recruiter - Gratitude Inc

NA, nigeria

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