Healthcare Interpretation Support

Project: Healthcare Interpretation Support

‎Role Type: Live Over-the-Phone Interpretation

‎Work Mode: Work From Home

‎Contract Duration: 6 months + 12 months renewable contract

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‎About the Role:

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‎Tech Mahindra is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.

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‎The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations with composure.

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‎Position Details

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‎Designation: Associate – Interpretation Support

‎Language Requirement: Cantonese and English

‎Experience Required: 0 to 5 years

‎Industry/Process: Healthcare / Interpretation / BPO / Customer Support

‎Work Location: Work From Home

‎Working Days: 5 days per week, Monday to Friday

‎Weekly Off: Saturday and Sunday

‎Shift: Permanent Night Shift

‎Shift Timings: 9:00 PM to 6:00 AM / 10:00 PM to 7:00 AM

‎Shift Allowance: RM 25 per night

‎Contract: 6 months + 12 months renewable

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‎Key Responsibilities:

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‎The selected candidate will be responsible for providing accurate and professional interpretation support during live calls. Key responsibilities include:

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‎Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English speakers and Cantonese speakers.

‎Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.

‎Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.

‎Maintain a first-person interpretation style to ensure clear and natural communication between both parties.

‎Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.

‎Maintain professionalism, correct tone, pace, and clarity throughout live interpretation calls.

Candidates must meet the following requirements:

High School Graduate, SPM, Diploma, or Bachelor’s Degree

Freshers and experienced candidates can apply

Candidates with professional experience in interpretation, translation, healthcare, customer service, contact center, BPO, media, or journalism will be preferred

Comparable professional experience may also be considered

Must be fluent in Mandarin/Cantonese and English

Must be comfortable working in permanent night shift

Must be able to work from home with a stable internet connection

Preferred Candidate Profile

This role is suitable for candidates who have experience or interest in:

Cantonese interpretation

English-to-Cantonese translation

Healthcare support

Medical interpretation

BPO or contact center operations

Customer service

Live call handling

International voice support

Remote work roles

Basic Salary: RM 4,000 – RM 4,500

Negotiable Salary: Up to RM 5,000 based on profile and experience

Wi-Fi Allowance: RM 150 per month

Night Shift Allowance: RM 25 per night

Estimated Monthly Night Shift Allowance: RM 550, based on 22 working days

Performance Incentive: Based on performance

Total All-Inclusive Salary: RM 5,000+

Candidates have to complete the relevant assessment link and let us know which one have theg done. Only after this shall we proceed with the interviews. Please send this in one of the questions

Assessment Link :

Cantonese: https://forms.office.com/r/20puNhje4k