Hiring For Customer Service Executive (Hong Kong Market) in Kuala Lumpur
Gratitude IncHiring For Customer Service Executive (Hong Kong Market) in Kuala Lumpur
Job Description
Key Skills
154 candidate(s) have already applied for this Job. Apply now
Hiring For Customer Service Executive (Hong Kong Market) in Kuala Lumpur
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Description -
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Job Description
WHAT YOU WILL OWN:
● Assist customer issues via chat with excellent quality customer service.
● Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
● Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
● Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
● Develop excellent product knowledge to enhance customers’ experience and support.
● Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
● Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
● Grow as part of Live Operations in line with our foodpanda values and COE principles.
● Work on personal and team goals as part of a dynamic team in a fast paced environment.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● Fresh graduates are welcomed.
● 1 year working experience in customer service field preferred
● Must possess customer-centric commitment
● Ability to maintain composure in a multitasking, high energy environment
● Detail-oriented
● Basic English communication skills and Fluent in Cantonese
● Well versed in local language
● Preferably with strong computer navigation skills
● Familiarity with Google Suite
● Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
● Typing speed of at least 45 wpm with 95% accuracy
Apply Now For Hiring For Customer Service Executive (Hong Kong Market) in Kuala Lumpur
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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