INSIDE SALES REPRESENTATIVE

Gratitude Inc

1585 Views

13 hours ago

2-7 Year(s)

RM 3 - RM 4 Thousand p.m

Selangor

Job Description

Key Skills

Inbound Sales inbound calls inbound and outbound process

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Bachelor’s degree or Diploma in any discipline

Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)

1+ years’ sales experience with a proven record of fact-finding to uncover customer needs

Must be tech-savvy and interested in the customer’s products and platform features

Ability to meet sales targets while providing a stellar customer experience

Strong capability of transitioning support calls to solutioning sales opportunities

Proven ability to promote and build extraordinary customer rapport

Multitasking and computer navigation abilities

Ability to take complete ownership of customer issues and provide top-tier service while resolving the issue before ending the call

Coachable, learner mindset, ability to take feedback and proactively apply it to improve results

Self-driven to achieve targets and deliver superior service

Responsibilities:

Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.

Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.

Offer resolution within our scope of support (SOS), providing direction for third-party resolution or consultation regarding a paid solution, as appropriate.

Troubleshoot client products as needed to resolve each call the first time.

Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

Role

Sales Representative

Timings

Flexible (Part Time)

Industry

BPO

Work Mode

Hybrid

Functional Area

Sales / Business Development / Client Servicing

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