New & Urgent Requirements*

 Japanese - Chat Support* 

We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?

*Vacancy: - Chat Support – Japanese*

Location: Kuala Lumpur, Malaysia

Salary: RM 8400(Fresh)/ RM8700(Experience)+Complexity Allowance: RM1000 + Housing Allowance: RM200 

Language: Japanese + English 

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Headcount: 15

Min Requirements: 

 -Degree - Fresher also will do

 -Diploma - 5 year CS experience  

*POSITION SUMMARY:*

The Client Service Associate is to help support advertisers worldwide through chat, email, etc..

*DUTIES AND RESPONSIBILITIES:*

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language 

NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.