Japanese chat Support

Gratitude Inc

831 Views

4 months ago

Japanese chat Support

1-5 Year(s)

8 - 9 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Japanese language Chat Support

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New & Urgent Requirements*

Japanese - Chat Support*

We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?

*Vacancy: - Chat Support – Japanese*

Location: Kuala Lumpur, Malaysia

Salary: RM 8400(Fresh)/ RM8700(Experience)+Complexity Allowance: RM1000 + Housing Allowance: RM200

Language: Japanese + English

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Headcount: 15

Min Requirements:

-Degree - Fresher also will do

-Diploma - 5 year CS experience

*POSITION SUMMARY:*

The Client Service Associate is to help support advertisers worldwide through chat, email, etc..

*DUTIES AND RESPONSIBILITIES:*

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.

Role

Chat Support Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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