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Japanese chat Support

Gratitude Inc
615 Views
2 months ago

Japanese chat Support

1-5 Year(s)
8 - 9 Thousand p.m
Kuala Lumpur
Kuala Lumpur

Job Description

Key Skills

Japanese language Chat Support

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New & Urgent Requirements*



 



 Japanese - Chat Support* 



 



We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?



 



*Vacancy: - Chat Support – Japanese*



 



Location: Kuala Lumpur, Malaysia



 



Salary: RM 8400(Fresh)/ RM8700(Experience)+Complexity Allowance: RM1000 + Housing Allowance: RM200 



 



Language: Japanese + English 



Profile: Chat Support



Timings: Rotational Shifts (24*7)



Headcount: 15



Min Requirements: 



 -Degree - Fresher also will do



 -Diploma - 5 year CS experience  



 



*POSITION SUMMARY:*



The Client Service Associate is to help support advertisers worldwide through chat, email, etc..



 



*DUTIES AND RESPONSIBILITIES:*



• Understand customer enquiries and respond via applicable channels: email, chat, and call backs



• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel



• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.



• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes



• Ensure all SLAs are met accordingly



• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied



• Provide a high level of professionalism and competent customer service



• Able to communicate effectively with customers in a friendly and polite manner following the processes



• Able to read, write, and speak fluently and spontaneously in both English and, for native



speakers, in their native language 



 



NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.

Role

Chat Support Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Japanese chat Support in Mumbai & Delhi

Peninah Kimani

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