Japanese Customer Service Advisor
Gratitude IncJapanese Customer Service Advisor
Job Description
Key Skills
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Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in the client platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of customers
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Requirements:
Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, consulting, or operations role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Computer operations
Preferred Qualifications:
Inbound calls, email and chat support experience as an advantage.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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