Japanese Customer Support Associate | Native Japanese / JLPT N1 | Cyberjaya | Visa Sponsorship

Gratitude Inc

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10 hours ago

Japanese Customer Support Associate | Native Japanese / JLPT N1 | Cyberjaya | Visa Sponsorship

0-8 Year(s)

Selangor (Cyberjaya)

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Job Description

Key Skills

native japanese Japanese (read, write, & speak) Native Japanese Speaker JLPT N1

5 candidate(s) have already applied for this Job. Apply now

We are looking for a Japanese-speaking Customer Support Associate to join our growing customer support team in Cyberjaya, Malaysia. This role involves providing exceptional customer service to Japanese-speaking customers through voice support while ensuring high-quality customer experiences.

This is a full-time onsite opportunity with visa sponsorship available for eligible international candidates.

Key Responsibilities

Customer Support

Handle inbound customer calls and provide prompt, accurate, and professional assistance.
Resolve customer inquiries while ensuring a positive customer experience.
Escalate priority issues according to established procedures.
Maintain accurate records of customer interactions.
Keep up to date with process improvements and product updates.
Perform additional responsibilities assigned by the supervisor.

Service Excellence

Deliver outstanding customer satisfaction.
Meet established quality standards and Key Performance Indicators (KPIs).
Maintain excellent attendance and punctuality.
Complete scheduled working hours as assigned.

Qualifications

Education & Experience

Candidates must meet one of the following:

University Graduate (including graduates completing studies in 2026) – No work experience required.
Vocational College Graduate – Minimum 4–5 years of work experience.
High School Graduate – Minimum 7–8 years of work experience.

Language Requirements

Native-level Japanese or JLPT N1 certification.
Excellent verbal communication skills in Japanese.
Basic English communication skills for internal communication.

Preferred Qualifications

Previous customer service or contact center experience.
Experience supporting Ecommerce customers is an advantage.
Strong customer service orientation and problem-solving skills.
Ability to work in a fast-paced environment.
Willingness to work rotational shifts.

Work Schedule

Rotational Shifts
Morning and Afternoon Shifts
Shift allowance applicable for eligible afternoon shifts

Work Setup

Full-Time
Work From Office
Cyberjaya, Malaysia

Recruitment Process

Resume Screening
Japanese Language Assessment (JP LAT)
Japanese Typing Test
Operations Interview (1–2 Rounds)
Job Offer
Visa Processing (for eligible international candidates)

Benefits

Visa sponsorship for eligible international candidates.
One-way flight ticket reimbursement for expatriate hires.
One week hotel accommodation reimbursement upon relocation.
Transportation allowance.
Shift allowance for eligible shifts.

Important Notes

Only Native Japanese speakers or candidates with JLPT N1 certification are eligible for this role. JLPT N2 certification is not accepted.
Candidates must complete the Japanese Language Assessment (JP LAT) and Japanese typing test before the interview process.
Visa sponsorship is available for eligible international candidates. Visa processing typically takes approximately 3–4 months after document submission.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.