Learning and development officer
Gratitude IncLearning and development officer
Job Description
Key Skills
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Learning and Development Officer
Language: Japanese, Korean, English (Japanese is English mandatory)
Specialization: at least 1 year Learning and Development experience
Target Onboarding Date: ASAP
Salary Range: 6,000 - 9,000 (negotiable)
Location: Kelana Jaya
Type: Full-time
Shift: Regular Shift
Assessment: AMCAT (Japanese, Korean, English)
Responsibilities
• Facilitate L&D global and regional trainings across TP subsidiaries.
• Attend all global and regional TTT sessions.
• Responsible for tracking, driving, and monitoring myTP and other Learning and Development Training
schedules.
• Responsible for administrative function: myTP management and managing other L&D (global/regional
reports and compliance courses).
• Schedule, plan and arrange training, whilst monitoring and maintaining records (L&D database).
• Constantly review all training documentation to make sure that the company is always in line with ISO **New Requirement*
*Teleperformance Malaysia * (Company / Client Name only for internal purpose, not be disclosed on public post)
We are #hiring #growthfnhiring know someone that might be interested?
Learning and Development Officer
Language: Japanese, Korean, English (Japanese is English mandatory)
Specialization: at least 1 year Learning and Development experience
Target Onboarding Date: ASAP
Salary Range: 6,000 - 9,000 (negotiable)
Location: Kelana Jaya
Type: Full-time
Shift: Regular Shift
Assessment: AMCAT (Japanese, Korean, English)
requirements/amendments.
• Maintain training database and act as key contact to all users.
• Produce accurate reports within agreed deadlines.
• Maintain a central portfolio of training materials and documentation.
• All materials use corporate branding, are the current version and available for auditing purposes.
• Take ownership for own performance.
• Receive feedback positively, acting where required.
• Identify and apply opportunities to develop and improve skills.
• Undertake project work positively.
• Plan own work to meet given objectives and deadlines.
• Develop and maintain current knowledge of the business and training needs.
Requirements
• Experience of using databases advantageous.
• Excellent Customer Service Skills.
• Highly computer literate, about Microsoft Office.
• Analytical Skills.
• Demonstrates attention to detail and the desire to ensure quality in all aspects of work.
• The ability to prioritize and plan own workload.
• Excellent organizational skills.
• Confident and professional manner.
• Adaptability to respond to a fast-moving business environment.
Role
Business Development Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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