Live Sales Agent (Customer Service) - Cantonese
Gratitude IncLive Sales Agent (Customer Service) - Cantonese
Job Description
Key Skills
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ROLE: Live Sales Agent (Customer Service) - Cantonese
HEADCOUNT REQUIRED: 3
START DATE: ASAP
WORK SCHEDULE: Mon to Fri, 8am to 5pm
LOCATION: Damansara Uptown, Imazium ( Petaling Jaya, Selangor )
SALARY AND BENEFITS:
Basic: RM 4000 - RM4500
KPI incentive: RM 250 depends on performance
Public Holiday double pay
Free meal per day
LANGUAGE: Cantonese + Mandarin + B2 English
QUALIFICATIONS:
● English proficiency at B2 level or higher (90% of support is handled in English, will need to handle customers from USA, Australia, Europe & etc)
● Ability to handle 10% of Cantonese & Mandarin language queue (will need to handle customers from Hong Kong, Taiwan & China)
● Minimum 1 year of experience in BPO Customer Service or Sales
● Willingness to work onsite – remote work is not available
JOB DESCRIPTION
Responsibilities:
● Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
● Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
● When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
● Triage support and billing inquiries and direct customers to the appropriate channels
Basic Skill Requirements:
● Understanding of technology industry
● Call center experience
● Utilize Customer Relationship Management (CRM) tool
Preferred Skill Requirements:
● Experience as a sales representative in a call center environment
● Direct SaaS/Cloud/Platform selling experience
● Direct Cloud PBX Product selling experience
● Salesforce CRM experience preferred
● Knowledge of solution-selling techniques
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Customer Care Officer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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