Live Sales Agent (Customer Service) - Japan

Gratitude Inc

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2 months ago

Live Sales Agent (Customer Service) - Japan

1-2 Year(s)

Selangor

Job Description

Key Skills

Customer Service Japanese language english

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QUALIFICATION:

-Local JLPT N1 equivalent, or native Japanese

-English at least B1 since 60-70% queue in English, while 30-40% queue in Japanese

-at least 1 year experience in BPO CS or sales

JOB DESCRIPTION:

Responsibilities:

● Call Center Sales Agent responsible for achieving call center metrics and driving

sales ecommerce revenue for clients.

● Assist customers in purchasing client products online, by walking them step by step

through purchase, or building a custom cart and sending the link to the customer

for purchase.

● When customer is unable to purchase online, create sales lead in CRM to be

serviced by sales team

● Triage support and billing inquiries and direct customers to the appropriate

channels

Basic Skill Requirements

● Understanding of technology industry

● Call center experience

● Utilize Customer Relationship Management (CRM) tool

Preferred Skill Requirements

● Experience as a sales representative in a call center environment

● Direct SaaS/Cloud/Platform selling experience

● Direct Cloud PBX Product selling experience

● Salesforce CRM experience preferred

● Knowledge of solution-selling techniques

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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