Mandarin-Speaking Call Centre Agent

Gratitude Inc

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1 month ago

Mandarin-Speaking Call Centre Agent

1-3 Year(s)

2 - 3 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Communication Skills Call Centre skills Must be fluent in speaking both Mandarin and English

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Location: George Town, Malaysia

Job Type: Full-time

We are currently seeking highly motivated and skilled individuals to join our team as call center agents. If you are a native Mandarin speaker with at least one year of call centre experience, we invite you to apply and be a part of our exciting journey.

Responsibilities:

Customer Interaction:
- Handle inbound and outbound calls professionally, addressing customer inquiries and concerns and providing relevant information.
- Ensure a positive and empathetic customer experience during every interaction.

Problem Resolution:
- Investigate and resolve customer issues promptly and accurately.
- Collaborate with team members and other departments to find effective solutions.

Documentation and Reporting:
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Generate reports on customer service activities and present the findings to the management team.

Product/Service Knowledge:
- Stay informed about company products, services, and policies to provide accurate information to customers.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.

Quality Assurance:
- Adhere to established quality standards and guidelines in all customer interactions.
- Seek feedback and actively participate in quality improvement initiatives.

Communication Skills:
- Communicate effectively with customers, colleagues, and supervisors.
- Provide clear and concise information, both verbally and in writing.

Qualifications:

Language Skills:
- Native Mandarin speaker with excellent proficiency in spoken and written English.
- Additional language proficiency is a plus.

Experience:
- Minimum of one year of experience in a call centre or customer service role.
- a proven track record of meeting or exceeding performance targets.

Technical Skills:
- Proficient in using call centre software, CRM systems, and other relevant tools.
- Strong typing and data entry skills.

Interpersonal Skills:
- Excellent interpersonal and communication skills.
- Ability to work effectively in a team environment.

Problem-Solving:
- Strong problem-solving and critical-thinking skills.
- Ability to handle challenging customer situations with professionalism.

Availability:
- Flexible work schedule, including weekends and holidays, based on business needs.

Benefits:

Competitive salary with performance-based incentives.

Health and wellness programs.

Ongoing training and development opportunities.

Dynamic and inclusive work environment.

If you meet the above requirements and are ready to contribute to our success, we encourage you to apply by submitting your resume and a cover letter detailing your relevant experience.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.