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MyGlit Jobs |  Jobs |   Mandarin-Speaking Call Centre Agent in Mumbai & Delhi

Mandarin-Speaking Call Centre Agent

Gratitude Inc
1920 Views
3 months ago

Mandarin-Speaking Call Centre Agent

1-3 Year(s)
2 - 3 Thousand p.m
Pulau Pinang (Georgetown)
Pulau Pinang (Georgetown)

Job Description

Key Skills

Communication Skills Call Centre skills Must be fluent in speaking both Mandarin and English

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Location: George Town, Malaysia



Job Type: Full-time



We are currently seeking highly motivated and skilled individuals to join our team as call center agents. If you are a native Mandarin speaker with at least one year of call centre experience, we invite you to apply and be a part of our exciting journey.



Responsibilities:





  1. Customer Interaction:




    • Handle inbound and outbound calls professionally, addressing customer inquiries and concerns and providing relevant information.

    • Ensure a positive and empathetic customer experience during every interaction.




  2. Problem Resolution:




    • Investigate and resolve customer issues promptly and accurately.

    • Collaborate with team members and other departments to find effective solutions.




  3. Documentation and Reporting:




    • Maintain detailed and accurate records of customer interactions, transactions, and feedback.

    • Generate reports on customer service activities and present the findings to the management team.




  4. Product/Service Knowledge:




    • Stay informed about company products, services, and policies to provide accurate information to customers.

    • Participate in ongoing training sessions to enhance product knowledge and customer service skills.




  5. Quality Assurance:




    • Adhere to established quality standards and guidelines in all customer interactions.

    • Seek feedback and actively participate in quality improvement initiatives.




  6. Communication Skills:




    • Communicate effectively with customers, colleagues, and supervisors.

    • Provide clear and concise information, both verbally and in writing.





Qualifications:





  1. Language Skills:




    • Native Mandarin speaker with excellent proficiency in spoken and written English.

    • Additional language proficiency is a plus.




  2. Experience:




    • Minimum of one year of experience in a call centre or customer service role.

    • a proven track record of meeting or exceeding performance targets.




  3. Technical Skills:




    • Proficient in using call centre software, CRM systems, and other relevant tools.

    • Strong typing and data entry skills.




  4. Interpersonal Skills:




    • Excellent interpersonal and communication skills.

    • Ability to work effectively in a team environment.




  5. Problem-Solving:




    • Strong problem-solving and critical-thinking skills.

    • Ability to handle challenging customer situations with professionalism.




  6. Availability:




    • Flexible work schedule, including weekends and holidays, based on business needs.





Benefits:




  • Competitive salary with performance-based incentives.

  • Health and wellness programs.

  • Ongoing training and development opportunities.

  • Dynamic and inclusive work environment.



If you meet the above requirements and are ready to contribute to our success, we encourage you to apply by submitting your resume and a cover letter detailing your relevant experience.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Mandarin-Speaking Call Centre Agent in Mumbai & Delhi

Kenneth Okongo

Recruiter - Gratitude Inc

NA, kenya

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