Mandarin-Speaking Call Centre Agent
Job Description
Key Skills
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Location: George Town, Malaysia
Job Type: Full-time
We are currently seeking highly motivated and skilled individuals to join our team as call center agents. If you are a native Mandarin speaker with at least one year of call centre experience, we invite you to apply and be a part of our exciting journey.
Responsibilities:
-
Customer Interaction:
- Handle inbound and outbound calls professionally, addressing customer inquiries and concerns and providing relevant information.
- Ensure a positive and empathetic customer experience during every interaction.
-
Problem Resolution:
- Investigate and resolve customer issues promptly and accurately.
- Collaborate with team members and other departments to find effective solutions.
-
Documentation and Reporting:
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Generate reports on customer service activities and present the findings to the management team.
-
Product/Service Knowledge:
- Stay informed about company products, services, and policies to provide accurate information to customers.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
-
Quality Assurance:
- Adhere to established quality standards and guidelines in all customer interactions.
- Seek feedback and actively participate in quality improvement initiatives.
-
Communication Skills:
- Communicate effectively with customers, colleagues, and supervisors.
- Provide clear and concise information, both verbally and in writing.
Qualifications:
-
Language Skills:
- Native Mandarin speaker with excellent proficiency in spoken and written English.
- Additional language proficiency is a plus.
-
Experience:
- Minimum of one year of experience in a call centre or customer service role.
- a proven track record of meeting or exceeding performance targets.
-
Technical Skills:
- Proficient in using call centre software, CRM systems, and other relevant tools.
- Strong typing and data entry skills.
-
Interpersonal Skills:
- Excellent interpersonal and communication skills.
- Ability to work effectively in a team environment.
-
Problem-Solving:
- Strong problem-solving and critical-thinking skills.
- Ability to handle challenging customer situations with professionalism.
-
Availability:
- Flexible work schedule, including weekends and holidays, based on business needs.
Benefits:
- Competitive salary with performance-based incentives.
- Health and wellness programs.
- Ongoing training and development opportunities.
- Dynamic and inclusive work environment.
If you meet the above requirements and are ready to contribute to our success, we encourage you to apply by submitting your resume and a cover letter detailing your relevant experience.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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