Mandarin/Cantonese Speakers- CCE Kuala Lumpur & Johor
Gratitude IncMandarin/Cantonese Speakers- CCE Kuala Lumpur & Johor
Job Description
Key Skills
7 candidate(s) have already applied for this Job. Apply now
Location : Johor
The candidates should have good command in Cantonese, Mandarin & English (Ability to read and write in Traditional Chinese Character is a MUST)
The Salary would be as below :
Basic - RM 3000
KPI - RM 400
6th day allowance - RM300
Night Shift Allowance - RM300
Age requirements: Below 35 years
Education level: SPM and above.
Working days: 6 days a week
Working hours: 3 shifts to choose from
* Candidate must be able to attend work physically on a daily basis.
*Candidate must be close to Nusajaya, Johor.
The candidates are expected to handle incoming calls from the customer. Depending on Candidate's language ability, they will have to complete assessments and will be based on projects.
Location : PJ
Contractual Role
L1 RM3k+KPI RM200,
L2 RM3.8k+KPI RM200.
Mon-Fri, 8:30am-7pm, Sat, 9am-1pm. 5 days rotational shift.
Minimum SPM.
L2 would require minimum 1 year of CS experience.
L1 Role:
First level phone, email and fax support for customers with corporate/consumer products
products
• Inbound & Outbound Calls
1. Liaise with Business Unit on status of service request
2. Filter calls that do not need engineer on site and perform FCR
3. Dispatch Engineer on-site for hardware related issues
4. Filter call base on product and require different assistance such as software help and to transfer to the
department in charge
5. Handle calls from Sales & Main Line
6. Enquiries on Paper, Toner, Staples and others
7. Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors and other
products
8. Enquiries on eShop Web Portal online purchase and delivery matters
9. Enquiries on indoor service repair status and related matters
10. Enquiries on gift redemptions
• Administrative task
1. Any assignment as assigned by the immediate superior or HOD
• Assist Service Mailbox enquiries and replies
• Handle Inbound & Outbound Calls for Main Line and Operator queue
• Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries
• Send sales lead to the respective sales team
• Raise escalation for the relevant Business Unit for resolution
• Accurately record and update customers’ cases into CRM and trackers following appropriate processes
ensuring follow through in all cases
• Ensure all follow ups are done in a timely manner
• Ensure all SLA’s are met appropriately
• Maintain high level of customer satisfaction whilst maintain a professional manner
• Be familiar with all policy, processes, and product knowledge and escalation paths
• Remain polite, patient and courteous with customer throughout the experience
• Ensure the end to end experience for all customers is at a high level of customer satisfaction
L2 Role: Primary Job Functions:
CHD/ BHD
• Point of contact for system service requests and queries from copier, printers & scanners users
• Ability to multi-task and make decisions quickly based on the customer's needs
• Ability to handle difficult calls in a professional manner
• Respond to requests for technical assistance on system issue by telephone or electronically (email)
•Log service request detailed information as required into the Enterprise System
• Identify and escalate situations requiring urgent attention
• Carry out such other tasks and responsibilities as may be required and assigned which would be based on the changing
needs of the organisation consistent with the employee’s skills and abilities
• Provide technical support for product related issues (for domestic market)
• Provide helpdesk support via telephone/email
• Use problem solving skills and product knowledge to resolve customer’s technical queries in a timely manner
Role
Any Other
Timings
Rotational Shifts (Contract To Hire)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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