Native Japanese customer support executive

Gratitude Inc

228 Views

1 month ago

Native Japanese customer support executive

1-3 Year(s)

9 - 12 Thousand p.m

Kuala Lumpur (Bukit Damansara)

Job Description

Key Skills

Customer Service

Be the first to apply for this job. Apply now

*Position Title: Native Japanese Customer Support Executive*

Project: Food Delivery - Bilingual

Language: Japanese (Native only) & English (Business level)

Joining dates:

29th Jul: 3 headcounts

30th Sept: 4 headcounts

Salary: Basic salary : RM9000 + KPI : Up to RM370 + Shift allowance : Up to RM1200

Location: Ara Damansara office ONLY

Shift Timings: 24h rotational shift / 8h + 1.5h break

Day OFF: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia

*JOb Summary:*

Take care of food delivery service inquiries & complaint from customers located in Japan via phone calls, email, chat. Expected to support English queu. y

*Candidates MUST:*

-Have good understanding of Japanese business manner & common sense in professional settings.

-Have basic understanding of interpersonal skills in international business settings.

-Have good customer-centred mind

-Be familiar with IT systems & devices (Google platform, Microsoft Office, Fast typing, Shortcut keys and etc.)

*Good to have:*

-High flexibility & stress tolerance

-High learning agility

-Multitask & strong problem-solving skill

-Blind touch skill

-Experience in Hospitality, Sales, Admin and any other customer service and corporate jobs in general.

*Training* : 1 month Training will be conducted

*Benefits* :

・Annual Leave: 12 days

・Sick leave : 14 days

・Compassionate leave: 3 days

・Replacement leave: for working on Malaysian PH

・Medical, dental & life insurance provided (PM care)

・Relocation support provided:

　-Work Permit

　-One-way flight tickect

　-2-weeks hotel stay

　-Airport pickup service to hotel

　-Introduing property agent

-Support to find schools for kids

・Free commuter shuttle van service in Ara Damansara

・Bank opening session at office

・Free English lessions at office

・Free coffee machine at office.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peninah Kimani

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

3 - 4 Thousand p.m

Kuala Lumpur, Malaysia

Details