Sr Associates and Lead Associates
Gratitude IncSr Associates and Lead Associates
Job Description
Key Skills
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Designation: Associate/ Sr. Associate
Experience: 0-12 months / 12-36
Requirement: 5 nos
Designation: Lead Associate
Requirement: 2 nos
Salary from RM 3,000 - RM 6,000
Education must be a Graduate from any discipline.
Location : Kuala Lumpur, Malaysia
New Job Description
• Ensuring accurate receipt, matching & allocation of funds
• Process ledger entries timely and accurately
• Communicate as and when required via emails, and ensuring at all times that the process is carried out efficiently within the approved guidelines and agreed timeframes.
• Graduate (any stream)
Associate: 1-3 years of Insurance experience
Sr. Associate: 3-5 years of Insurance experience
• Has understanding of AP/AR process flows
• Good verbal & written English & Mandarin communication Skills
• Customer service & problem-solving mindset
• Attention to detail
• Teamwork
• Ability to handle pressure and adaptable to change
Lead Associate:
• Custodian of all work instructions
• Primary responsibility to share process updates/changes
• Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework
• Conduct knowledge tests and refreshers to bridge knowledge gaps – identified through onshore feedback, Quality & Training teams
• Act as the first point of contact for the processing team for query resolution- first pass review before queries sent onshore
• Graduate (any stream) with overall 4-6 years of IBA/ credit control /AP/AR processes in the Insurance domain
• At least 2 years of Lloyd’s and London Market experience is preferred
• Prior experience of client account handling is an advantage
• Lloyd’s and London Market certifications will be an added advantage
• Good verbal & written English & Mandarin communication Skills
• Customer service & problem-solving mindset
• Attention to detail
• Teamwork
• Ability to handle pressure and adaptable to change
Role
CRM/Cust. Service Mgr
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Banking / Insurance
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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