Customer Service Executive - Johor Bahru, Malaysia/ Kuala Lumpur

Gratitude Inc

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19 hours ago

0-2 Year(s)

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Job Description

Key Skills

Bahasa english good communication skills typing skills

123 candidate(s) have already applied for this Job. Apply now

Are you a local Malaysian seeking an exciting career opportunity? We are currently conducting ongoing walk-in interviews for the position of Customer Service Executive. Join the team and be part of a dynamic and fast-paced environment.

Role Description:

As a Customer Service Executive, you will handle inbound calls related to customer general enquiries, complaints, feedback, and other issues pertaining to our company's products.

Your goal will be to exceed customer expectations by delivering exceptional service and providing accurate information.

Working collaboratively within a team, you will strive to achieve the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set for the role.

Qualifications:

To be successful in this role, candidates should possess the following:

Excellent communication skills based on the language requirements of the project.

Even SPM leavers who are eager to kickstart their career in a call center are encouraged to apply as full training will be provided.

Flexibility to work on rotational shifts with one day off per week.

Previous experience in the service industry will be advantageous.

Career Benefits:

Joining the team as a Customer Service Executive opens doors to a range of benefits and growth opportunities:

Career Path: We offer a clear path for progression, enabling you to climb the corporate ladder and potentially reach managerial roles in the future.

iSTAR - System for Appraisal & Rewards: Through the STAR training program, we support our employees in identifying their weaknesses and developing their leadership skills, fostering their growth within the company.

English Training: We provide English training to enhance the communication and business writing skills of our employees.

Additional Benefits: Enjoy shift allowances, performance incentives, and overtime claims.

Salary :- RM 1900- RM 2100/Depending on Grab MY/SG project and candidate ability Night Shift Allowance:- 300

Selection Process:

As part of the recruitment process, candidates will need to undergo a typing test with a passing score of Gross Speed: 25 WPM and Accuracy: 85%. This test ensures the team is equipped with the necessary typing skills to excel in the role.

Don't miss out on this exciting opportunity to kickstart or further develop your career in customer service. Apply now and become part of our dynamic team!

Role

Any Other

Timings

Rotational Shifts (Contract To Hire)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Any Other

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