Call Center Executives - Mandarin/Cantonese Speakers
Gratitude IncCall Center Executives - Mandarin/Cantonese Speakers
Job Description
Key Skills
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Salary: Basic - RM 2800 + KPI - RM 500
Age Requirements: Below 35 years
Education Level: SPM and above
Work Schedule: 6 days a week, 7 am - 11 pm
Job Type: Full-time
We are currently hiring dynamic and multilingual individuals for the position of Call Centre Executives at our Ara Damansara location. The ideal candidates will possess a strong command of Cantonese, Mandarin, and English, with the ability to read and write in Traditional Chinese Characters.
Responsibilities:
- Handle incoming calls from customers with professionalism and courtesy.
- Conduct assessments based on language proficiency to align with specific projects.
- Utilize excellent language skills in Cantonese, Mandarin, and English to provide top-notch customer service.
- Complete tasks related to reading Traditional Chinese Characters as an essential requirement.
- Meet and exceed Key Performance Indicators (KPIs) to ensure service excellence.
Requirements:
- Previous customer service experience is highly preferred.
- Proficiency in reading and writing Traditional Chinese Characters is a must.
- Age below 35 years.
- Education level of SPM and above.
Working Conditions:
- 6 days a week with working hours from 7 am to 11 pm.
- Physical attendance at work location in Ara Damansara is required on a daily basis.
Salary Structure:
- Basic Salary: RM 2800
- KPI Bonus: RM 500
Location Preference:
- Candidates must reside in proximity to Ara Damansara.
If you possess the required language proficiency, customer service experience, and are eager to contribute to our team, we encourage you to apply. Join us in providing exceptional service and become a valuable part of our growing call centre team.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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