Customer Service Guest Specialist - Thai Speaking (Based in Bangkok)

Teleperformance

1238 Views

4 months ago

Customer Service Guest Specialist - Thai Speaking (Based in Bangkok)

0-1 Year(s)

3 - 4 Thousand p.m

Kuala Lumpur (Klang Lama)

Job Description

Key Skills

Thai customer service analyst Customer service advisor New Customers Customer Engagement Customer Care customer contact management experience customer success customer support

3 candidate(s) have already applied for this Job. Apply now

Responsibilities:

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Records customer inquiries by documenting inquiry and response in customers' accounts.

Supports account’s specific programs.

Assists in developing and streamlining procedures.

Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information.

Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer.

Assists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer.

Updates and maintains Contact Management System Software

Captures and documents customer complaints.

Keeps abreast of program changes and informational updates.

Job Requirements:

Bachelor's degree in any fields.

Fresh graduates are encouraged to apply.

Native Thai with professional level in English.

Phone Etiquette skill.

Problem solving and resolution skills.

Organizational and teamwork skills

Excellent verbal and written communication skills in Thai.

Customer Orientation and Focus. Ability to work in a fast-paced environment.

Flexibility in regard to work schedules.

Prior contact center or customer service experience preferred.

Effective time management and organizational skills.

Passion in tourism and travel is a plus.

Immediate start is highly preferred.

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Role

Chat Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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