Teleperformance banner
MyGlit Jobs |  Jobs |   Customer Service Guest Specialist -  Thai Speaking (Based in Bangkok) in Mumbai & Delhi

Customer Service Guest Specialist - Thai Speaking (Based in Bangkok)

Teleperformance
1138 Views
2 months ago

Customer Service Guest Specialist - Thai Speaking (Based in Bangkok)

0-1 Year(s)
3 - 4 Thousand p.m
Kuala Lumpur (Klang Lama)
Kuala Lumpur (Klang Lama)

Job Description

Key Skills

Thai customer service analyst Customer service advisor New Customers Customer Engagement Customer Care customer contact management experience customer success customer support

3 candidate(s) have already applied for this Job. Apply now

Responsibilities:




  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

  • Records customer inquiries by documenting inquiry and response in customers' accounts.

  • Supports account’s specific programs.

  • Assists in developing and streamlining procedures.

  • Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information.

  • Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer.

  • Assists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer.

  • Updates and maintains Contact Management System Software

  • Captures and documents customer complaints.

  • Keeps abreast of program changes and informational updates.



Job Requirements:




  • Bachelor's degree in any fields. 

  • Fresh graduates are encouraged to apply. 

  • Native Thai with professional level in English. 

  • Phone Etiquette skill.

  • Problem solving and resolution skills.

  • Organizational and teamwork skills

  • Excellent verbal and written communication skills in Thai.

  • Customer Orientation and Focus. Ability to work in a fast-paced environment.

  • Flexibility in regard to work schedules.

  • Prior contact center or customer service experience preferred.

  • Effective time management and organizational skills.

  • Passion in tourism and travel is a plus.

  • Immediate start is highly preferred. 



#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Role

Chat Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Guest Specialist -  Thai Speaking (Based in Bangkok) in Mumbai & Delhi

Thida Aung

Recruiter - Teleperformance

NA, malaysia

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

1 - 15 Year(s)

Customer Service Japanese language Mandarin

2 - 3 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Supply Chain

10 - 50 Thousand p.m

Selangor, Malaysia

1 - 15 Year(s)

Customer Service Technical Support Mandarin

4 - 6 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Japanese language

20 - 40 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

5 - 12 Thousand p.m

Kuala Lumpur, Malaysia

0 - 1 Year(s)

Customer Service BPO Operations Must be fluent in speaking both Mandarin and English

2 - 5 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

5 - 7 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Japanese language

20 - 40 Thousand p.m

Kelantan, Malaysia

0 - 1 Year(s)

Microsoft Office Quality Assurance/QA .Trainer

10 - 12 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

Confidential

Kuala Lumpur, Malaysia