Customer Service Guest Specialist - Thai Speaking (Based in Bangkok)
TeleperformanceCustomer Service Guest Specialist - Thai Speaking (Based in Bangkok)
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Responsibilities:
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Supports account’s specific programs.
- Assists in developing and streamlining procedures.
- Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information.
- Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer.
- Assists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer.
- Updates and maintains Contact Management System Software
- Captures and documents customer complaints.
- Keeps abreast of program changes and informational updates.
Job Requirements:
- Bachelor's degree in any fields.
- Fresh graduates are encouraged to apply.
- Native Thai with professional level in English.
- Phone Etiquette skill.
- Problem solving and resolution skills.
- Organizational and teamwork skills
- Excellent verbal and written communication skills in Thai.
- Customer Orientation and Focus. Ability to work in a fast-paced environment.
- Flexibility in regard to work schedules.
- Prior contact center or customer service experience preferred.
- Effective time management and organizational skills.
- Passion in tourism and travel is a plus.
- Immediate start is highly preferred.
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Chat Support Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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