Career Opportunity: Customer Support Representative(Mandarin)
Gratitude IncCareer Opportunity: Customer Support Representative(Mandarin)
Job Description
Key Skills
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Location: George Town, Penang
Compensation: RM 2,800 - RM 3,300
Work Shift:Rotational
Educational Qualifications:
- A Bachelor’s Degree or equivalent Diploma in any discipline.
- Proficiency in English at the B2 level, covering reading, writing, speaking, and aural comprehension. [Refer to language proficiency levels](https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions)
Professional Experience:
- Minimum of 6 months of work experience in customer support across various industries.
- Fresh graduates are encouraged to apply, particularly those with degrees in English-related fields.
- While call center experience is advantageous, it is not a prerequisite.
**Essential Interpersonal Skills:**
- Strong customer service orientation.
- Focus on delivering customer results and solutions.
- Skillful in managing and meeting customer expectations.
- Active listening capabilities.
- Proficient in handling queries and objections professionally.
- Genuine passion for effective communication and connecting with people.
- Comfortable receiving continuous feedback in a dynamic work environment.
- Positive attitude, eagerness to learn, and a commitment to going the extra mile for personal improvement.
- High emotional intelligence, maintaining composure during stressful customer interactions.
- Strong reasoning and analytical abilities.
- Demonstrated critical thinking, proactive attitude, and composed communication in challenging scenarios.
Language Proficiency:
- Proficient in spoken and written Mandarin.
Technical Proficiency:
- Minimum typing speed of 40 wpm with a 90% accuracy score.
- Proficient in Microsoft Windows and Microsoft Office applications.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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