Career Opportunity: Customer Support Representative(Mandarin)

Gratitude Inc

2022 Views

2 months ago

Career Opportunity: Customer Support Representative(Mandarin)

0-2 Year(s)

3 - 4 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Communication Mandarin

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Location: George Town, Penang

Compensation: RM 2,800 - RM 3,300

Work Shift:Rotational

Educational Qualifications:

- A Bachelor’s Degree or equivalent Diploma in any discipline.

- Proficiency in English at the B2 level, covering reading, writing, speaking, and aural comprehension. [Refer to language proficiency levels](https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions)

Professional Experience:

- Minimum of 6 months of work experience in customer support across various industries.

- Fresh graduates are encouraged to apply, particularly those with degrees in English-related fields.

- While call center experience is advantageous, it is not a prerequisite.

**Essential Interpersonal Skills:**

- Strong customer service orientation.

- Focus on delivering customer results and solutions.

- Skillful in managing and meeting customer expectations.

- Active listening capabilities.

- Proficient in handling queries and objections professionally.

- Genuine passion for effective communication and connecting with people.

- Comfortable receiving continuous feedback in a dynamic work environment.

- Positive attitude, eagerness to learn, and a commitment to going the extra mile for personal improvement.

- High emotional intelligence, maintaining composure during stressful customer interactions.

- Strong reasoning and analytical abilities.

- Demonstrated critical thinking, proactive attitude, and composed communication in challenging scenarios.

Language Proficiency:

- Proficient in spoken and written Mandarin.

Technical Proficiency:

- Minimum typing speed of 40 wpm with a 90% accuracy score.

- Proficient in Microsoft Windows and Microsoft Office applications.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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