Hiring For Customer Service - Indonesian Speaker (Native only) in Kuala Lumpur

Genpact Malaysia Sdn. Bhd.

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1 month ago

Hiring For Customer Service - Indonesian Speaker (Native only) in Kuala Lumpur

1-15 Year(s)

20 - 80 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer Acquisition

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Hiring For Customer Service - Indonesian Speaker (Native only) in Kuala Lumpur

Responsibilities

• Responsible for the operational tasks of Claims area:

o Call handling

o Channel handling

o Customer enquiries

o Sales support

o New business

o Policy issuance

o Payment processing

o Policy amendments Refunds

o Renewals

o Cancellations

o Complaint handling

o Customer surveys (NPS)

o Sanctions screening

o Fraud management

o Resource demand planning

o Training

• Implement improvements to current processes

• Ensure efficient customer service processes

Qualifications

Minimum qualifications

• Graduation (any stream)

• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset

• Bias for action (focus on results and use of intelligent risk taking)

• Team Alignment (team player; supports and respects others)

Preferred qualifications

• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

• Good communication skills, ability to cooperate with external and internal customers

• Problem solving and decision-making ability

• Ability to work with various IT applications

• Customer service orientation

• Ability to work effectively under pressure

• Knowledge of MS Office

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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