Customer Service Advisor.

Gratitude Inc

808 Views

2 months ago

Customer Service Advisor.

0-1 Year(s)

2 - 6 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Business to Business (B2B) Mandarin Taiwanese

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Job Title - Customer Service Advisor.

Location - KL

Shifts - Rotational shifts as per the specific Markets like HK< SG< MY.

Salary - Mandarin - 4.5k MYR

Salary - Taiwanese & Cantonese - 5k - 6k MYR.

Education - Degree & Diploma only. Graduate freshers with excellent language skills can also apply.

SVAR : B1 and above.

Typing Test : 40 WPM.

Shift hours 24*7

Working days 5 days in week with rotational off.

Working location: KL Sentral.

50% Fresher and 50% Experience folks with CS EXP.

**Language Proficiency: English (B2 level)

Languages Required – any one of the following:

1.       Mandarin/English (Simplified)

2.    Taiwanese/English

3.    Cantonese/English

Responsibilities:

    Answer phone calls, e-mails, live chats, and messages on social media from customers

    Answer customer enquiries and resolve customer issues in an efficient and timely manner

    Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability

    Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty

    Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.

    Flexible in working on all shifts as per business requirement

Key Qualifications/Desired Skills:

    Suitable for people without experience.

    Diploma or bachelor’s Graduate with 4-6 years of work/industry experience.

    Ability to quickly identify customers’ problems and needs.

    Ability to set priorities and manage daily responsibilities effectively.

    Good computer skills and good knowledge of MS Office.

    A client-oriented approach, patience, and strong communication skills.

    Team players with the ability to also work independently.

    Communicative level of English in both oral and written.

    Excellent team player.

    Exposure to basic call quality tools is preferable.

    Has passion for learning and creative problem-solving.

    Strong knowledge of cultural context in the user countries supported.

Work Site: Concentrix

NU Tower 2, KL Sentral, Kuala Lumpur, Malaysia

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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