Customer Service Advisor.
Job Description
Key Skills
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Job Title - Customer Service Advisor.
Location - KL
Shifts - Rotational shifts as per the specific Markets like HK< SG< MY.
Salary - Mandarin - 4.5k MYR
Salary - Taiwanese & Cantonese - 5k - 6k MYR.
Education - Degree & Diploma only. Graduate freshers with excellent language skills can also apply.
SVAR : B1 and above.
Typing Test : 40 WPM.
Shift hours 24*7
Working days 5 days in week with rotational off.
Working location: KL Sentral.
50% Fresher and 50% Experience folks with CS EXP.
**Language Proficiency: English (B2 level)
Languages Required – any one of the following:
1. Mandarin/English (Simplified)
2. Taiwanese/English
3. Cantonese/English
Responsibilities:
Answer phone calls, e-mails, live chats, and messages on social media from customers
Answer customer enquiries and resolve customer issues in an efficient and timely manner
Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
Flexible in working on all shifts as per business requirement
Key Qualifications/Desired Skills:
Suitable for people without experience.
Diploma or bachelor’s Graduate with 4-6 years of work/industry experience.
Ability to quickly identify customers’ problems and needs.
Ability to set priorities and manage daily responsibilities effectively.
Good computer skills and good knowledge of MS Office.
A client-oriented approach, patience, and strong communication skills.
Team players with the ability to also work independently.
Communicative level of English in both oral and written.
Excellent team player.
Exposure to basic call quality tools is preferable.
Has passion for learning and creative problem-solving.
Strong knowledge of cultural context in the user countries supported.
Work Site: Concentrix
NU Tower 2, KL Sentral, Kuala Lumpur, Malaysia
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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