Customer Service Advisor (Cantonese-Proficient)
Gratitude IncCustomer Service Advisor (Cantonese-Proficient)
Job Description
Key Skills
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Job Title: Customer Service Advisor (Cantonese-Proficient)
Location: George Town, Penang
Salary Range: MYR 2800 to MYR 3300
Job Type: Full-time, Rotational Shift
We are dedicated to delivering exceptional customer service, and we are currently seeking a skilled and Cantonese-proficient individual to join our dynamic Customer Service team.
Responsibilities:
- Provide outstanding customer service and support via various communication channels, with a focus on Cantonese-speaking customers.
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
- Effectively communicate product information, policies, and procedures to customers.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Maintain accurate and detailed records of customer interactions.
Qualifications:
- Proficiency in reading and writing Cantonese is mandatory.
- Strong communication skills in English, both written and verbal.
- Previous experience in customer service or a related field is advantageous.
- Ability to work effectively in a rotational shift environment.
- Excellent problem-solving skills and a customer-centric mindset.
- Familiarity with CRM software and customer service tools is a plus.
Benefits:
- Competitive salary ranging from MYR 2800 to MYR 3300.
- Opportunities for professional development and career advancement.
- Comprehensive training programs and ongoing support.
- Inclusive and collaborative work environment.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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