Inbound Sales Representative
Job Description
Key Skills
30 candidate(s) have already applied for this Job. Apply now
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
Responsibilities
- Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction.
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
- Troubleshoot client products as needed to resolve each call the first time.
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
Your Qualifications:
- Bachelor’s degree or Diploma in any discipline
- Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)
- Must be tech savvy and interested in the customer’s products and platform features.
- 1+ years’ sales experience with a proven record of fact finding to uncover customer needs.
- Ability to meet sales targets, while providing a stellar customer experience
- Strong capability of transitioning support calls to solutioning sales opportunities
- Proven ability to promote and build extraordinary customer rapport.
- Multitasking and computer navigation abilities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
- Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
- Self-driven to achieve targets and deliver superior service.
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Sales Coordinator
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Sales / Business Development / Client Servicing
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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