CCE - Eng+Bahasa

Gratitude Inc

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15 hours ago

CCE - Eng+Bahasa

1-2 Year(s)

RM 2 - RM 3 Thousand p.m

Job Description

Key Skills

Customer Service Bahasa

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Customer Service Executive-

Local Malaysian

Head count - Ongoing walk-in-interviews.

Salary :- RM 1900- RM 2100/Depending on Grab MY/SG project and candidate ability

Night Shift Allowance:- 300*

Candidate Age: less than 35 years old.

Location:-Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia

Job Description:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

To be successful in this role, the candidates will need to have:

Good communication skills (Based on project language requirements).

SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.

Candidate are required to work on rotational shifts. Will be given 1 day off in a week.

Working experience in the service industry will be an added advantage for this position.

How this career will benefit the candidates:

Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.

iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.

English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.

Additional benefits - Shift allowances, Performance incentives and Overtime claims.

Please get the candidates complete the attached application form and assessment and share to us with their updated resume & typing test result from the below link:

Typing Test : https://www.typingtest.com/

Candidates need to choose 2 minutes duration & Hard Text option.

Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %

Note: Candidate's who have worked for Grab Malaysia or Singapore as a driver or any other grab related job nature will not be considered as per the client.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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