Chat Support Specialist Jobs in Alabang, Muntinlupa City
Gratitude IncChat Support Specialist Jobs in Alabang, Muntinlupa City
Job Description
Key Skills
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Chat Support Specialist Jobs in Alabang, Muntinlupa City
Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
Position Overview:
As a Chat Support Specialist, you will be the front-line representative of our company, providing outstanding customer service through chat channels. Your communication skills, problem-solving abilities, and dedication to customer satisfaction will be key to our success.
Key Responsibilities:
- Engage with customers via chat to address inquiries, resolve issues, and provide information about our products/services.
- Maintain a positive and professional attitude while delivering exceptional support.
- Ensure accurate documentation of customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance the customer experience and find creative solutions to customer concerns.
- Uphold the company's commitment to excellence in customer support.
Qualifications:
- Previous experience in customer support or related fields is a plus.
- Work experience is not required
- Excellent written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in typing and familiarity with chat support software.
APPLY NOW!
Note: Only qualified applicants will be reached out by our recruitment team
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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