Chinese Content Moderator
Gratitude IncChinese Content Moderator
Job Description
Key Skills
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Job Details
• Job Title: Content Moderation Specialist
• Location: One Precinct, Bayan Baru Pulau Pinang
• Shift: 5 working days (Rotational Shift)
Salary Range: MYR 2700 – MYR 3200
• Languages: English and Mandarin
• Intakes: August 2023 (16th, 21st, 28th, 31st)*
Overview
Ecommerce's Governance and Experience is a global team responsible for
ensuring our marketplace is safe and trustworthy for not only our users but
also sellers and creators. We value user satisfaction and work on policies,
rules, and systems to ensure quality.
Responsibilities
• Review seller, business and product information, short videos, and
livestreams to ensure legal compliance and safety of content uploaded
to the platform.
• Conduct basic data analysis and deliver defined process report.
• Identify opportunities to drive improvements on risk mitigation,
process streamlining, quality enhancement, and policy localization as
well as optimization at scale.
• Collaborate with other functions of the E-commerce business unit to
complete the designated work to meet the team's goal
Qualifications
• Excellent written and verbal communication skills in English and
Mandarin.
• Strong problem-solving skills and demonstrated multi-task capabilities
and ambiguity
• Flexible for shifting schedule and changes along with it
• Compliance or moderation operations experience is preferred - Strong
analytical and research skills.
• Ability to work in a fast and evolving environment with detail-oriented
focus.
• Able to work in Rotational Shift and Rotational Off days.
Role
QA/QC Exec.
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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