Client Service Associate-Vietnamese in Malaysia
Gratitude IncClient Service Associate-Vietnamese in Malaysia
Job Description
Key Skills
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Chat Support
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and
call backs.
Understand customer enquiries and ensure they are answered or routed
through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.
Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
Able to read, write, and speak fluently and spontaneously in both English and,
for native speakers, in their native language.
Qualifications:
Bachelor’s degree in any field
Minimum 1 year of experience in customer service, outbound calls, emails, and
live chats.
Can work on a rotational shift and on a weekend.
Knowledge in social media platforms.
Start date: 6th September 2023
Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200
Role
Any Other
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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