Customer Relationship Management Specialist

Gratitude Inc

489 Views

21 hours ago

0-1 Year(s)

Job Description

Key Skills

Administrative Korean Japenese Korean Language bachelors degree Taiwanese

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Are you a highly skilled and experienced customer service professional with International Banking Experience? Do you possess excellent communication and problem-solving skills? If so, we have an exciting opportunity for you!

Job Requirements:

Prior International Banking Experience is required

Bachelor's Degree in any relevant field

Possession of a Valid Passport and willingness to relocate as needed

Shift Schedule:

Day shift currently, with the possibility of future rotational shifts

Job Responsibilities:

Provide exceptional customer service to clients, addressing their inquiries and concerns promptly and professionally.

Handle and resolve customer complaints effectively, ensuring a positive resolution for all parties involved.

Utilize product knowledge and company guidelines to assist customers in a friendly and courteous manner.

Maintain accurate records of customer interactions and transactions.

Collaborate with cross-functional teams to achieve organizational goals and objectives.

Stay updated on industry trends and changes to improve customer service skills and knowledge.

Skills and Qualifications:

Proven experience in International Banking or a related field is essential.

Excellent verbal and written communication skills in English.

Strong problem-solving abilities with a customer-centric approach.

Ability to work well in a fast-paced and dynamic environment.

Demonstrated interpersonal skills and ability to work effectively in a team.

Proficient computer skills and familiarity with relevant software applications.

How to Apply:

If you meet the above qualifications and are excited about this opportunity, please send your updated resume.

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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