Customer Service Advisor (Cantonese-Proficient)

Gratitude Inc

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2 months ago

Customer Service Advisor (Cantonese-Proficient)

1-3 Year(s)

2 - 4 Thousand p.m

Pulau Pinang

Job Description

Key Skills

Customer Service Cantonese

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Job Title: Customer Service Advisor (Cantonese-Proficient)

Location: George Town, Penang

Salary Range: MYR 2800 to MYR 3300

Job Type: Full-time, Rotational Shift

We are dedicated to delivering exceptional customer service, and we are currently seeking a skilled and Cantonese-proficient individual to join our dynamic Customer Service team.

Responsibilities:

Provide outstanding customer service and support via various communication channels, with a focus on Cantonese-speaking customers.

Address customer inquiries, resolve issues, and ensure a positive customer experience.

Effectively communicate product information, policies, and procedures to customers.

Collaborate with cross-functional teams to escalate and resolve complex issues.

Maintain accurate and detailed records of customer interactions.

Qualifications:

Proficiency in reading and writing Cantonese is mandatory.

Strong communication skills in English, both written and verbal.

Previous experience in customer service or a related field is advantageous.

Ability to work effectively in a rotational shift environment.

Excellent problem-solving skills and a customer-centric mindset.

Familiarity with CRM software and customer service tools is a plus.

Benefits:

Competitive salary ranging from MYR 2800 to MYR 3300.

Opportunities for professional development and career advancement.

Comprehensive training programs and ongoing support.

Inclusive and collaborative work environment.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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