Customer Service Advisor-Cantonese,Penang
Gratitude IncCustomer Service Advisor-Cantonese,Penang
Job Description
Key Skills
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Overview
The Service Advisors (SA) will provide customer service support to Client Customers’
requests for information related to items including, but not limited to, post order support, delivery
information, payment information, product pre-orders, product pre-screening calls (where
applicable), and general Customer inquiries.
Shifts 24/7
Salary - 4500 (All INC)
Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Technical Knowledge and Expertise :
Professional and/or personal technical troubleshooting experience
Mobile Operating System, Smartphone, Tablet, PC or laptop experience
Deep curiosity for understanding technology, passion for learning more and sharing
knowledge with others
Uses analytical skills to isolate and resolve complex technical issues through appropriate
troubleshooting methodology
Confident navigating through multiple systems and tools to research, comprehend and deliver
solutions to customer in real time
Resilience :
Responsibilities
Customer Service Focus :
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
capacity (can include volunteer work, or project work while in school)
Demonstrates passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution
Obsesses over the customer experience and constantly strives to exceed their expectations
Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
Able to effectively tailor communication and style to differing audiences and read verbal and
non-verbal cues
Approaches problems flexibly and is able to adapt and modify approach without
compromising outcome
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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