Customer service Advisor Japanese Speaker
Gratitude IncCustomer service Advisor Japanese Speaker
Job Description
Key Skills
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Customer Service Advisor - Japanese Speaker
Job Location: Penang (Reports to Team Leader)
Salary: (Max total RM 8600 for native Japanese speaker, max total 6k for near native)
Short Overview of Job Responsibilities:
Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.
Responsibilities:
• Responsible to resolve customer queries in a timely and accurate way through inbound
Call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in
the client platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about client products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
• Identify inefficiencies in workflows and suggest solutions
• Gather, analyse and utilize relevant data to develop ways to improve the overall user
experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team
Requirements:
• Possess professional customer service skills; solutions mind set, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
• Prior working experiences in a customer-oriented product environment, consulting, or operations
role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in native Japanese and English language
• Basic knowledge on Computer operations
Preferred Qualifications:
• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
• Flexible in shifting schedule
Role
Any Other
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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