Customer Service Advisor-Mandarin

Gratitude Inc

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1 month ago

Customer Service Advisor-Mandarin

1-3 Year(s)

4 - 5 Thousand p.m

Kuala Lumpur (kl sentral)

Job Description

Key Skills

Customer Relations Customer Service Customer Management Customer oriented Customer service advisor Customer Engagement customer support

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Title - Customer Service Advisor

DOJ - 22nd July and 5h Aug

Location - KL Sentral

Salary - Upto 4100 MYR plus 500 complexity allowance

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Role

Mandarin Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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