Customer Service Advisor - Mandarin Speaker. DOJ 12th Aug (Immediate Joiners Only)

Gratitude Inc

1036 Views

18 hours ago

6-8 Year(s)

Kuala Lumpur

Job Description

Key Skills

Mandarin Must be fluent in speaking both Mandarin and English mandarin + english speaker

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Job Tite - Customer Service Advisor (Mandarin Speaker)

Location - Kuala Lumpur.

DOJ - 12th Aug (Immediate Joiner)

Salary - 3900MYR

Shifts - 9am to 9pm (rotational dayshifts)

2 years of BPO/Customer Service Experience.

4 years strong CS experience in BPO Industry, Airline/Booking experience is a plus.

Must be Mandarin and English speaker

• Answer incoming calls in a timely manner

• Identify customers’ needs, clarify information, research every issue and provide

solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Keep the customer’s privacy and protect customer information

• Meet personal/team qualitative and quantitative targets

• Handle simple to difficult inquiries in a given span of time

• Manage different types of callers in a given span of time

• Achieve the given metrics in accordance to the center’s commitment to client

• Manage and resolve customer complaints

• Identify and escalate issues to supervisors

Role

Travel Agent

Timings

Rotational Shifts (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Functional Area

Airline / Reservations / Ticketing / Travel

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Noreen Ligare

Recruiter - Gratitude Inc

NA, kenya

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