Customer Service - Airline Experience ( native japan or korea)

Gratitude Inc

2044 Views

19 hours ago

1-5 Year(s)

Kuala Lumpur (Bandar Sri Damansara, Bangsar, Bukit Bintang, Klang Lama, Kuchai Lama)

Job Description

Key Skills

Customer Service

1 candidate(s) have already applied for this Job. Apply now

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Specialist (CRS) with specific expertise in the airline industry. The CRS will play a crucial role in managing customer interactions, addressing concerns, and ensuring a positive experience for our airline passengers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a deep understanding of airline operations.

Responsibilities:

Customer Interaction:
- Respond promptly and professionally to customer inquiries, feedback, and complaints through various channels such as phone, email, and social media.
- Provide accurate and detailed information to customers regarding flight schedules, ticketing, baggage policies, and other relevant airline services.

Conflict Resolution:
- Effectively handle and resolve customer issues, complaints, and disputes in a diplomatic and satisfactory manner.
- Collaborate with other departments to address complex customer concerns and ensure timely resolution.

Policy Adherence:
- Stay informed about airline policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.
- Ensure that customer interactions align with company policies and standards.

Communication:
- Communicate clearly and empathetically with customers, demonstrating a commitment to exceptional customer service.
- Collaborate with internal teams to relay customer feedback and contribute to ongoing improvements in service quality.

Documentation:
- Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
- Generate reports on common customer issues and trends to assist in continuous improvement efforts.

Team Collaboration:
- Work closely with other CRS team members, as well as cross-functional teams, to address customer needs and contribute to a positive working environment.

Qualifications:

Minimum of 1 years of experience in customer service, with a focus on the airline industry.

Proven ability to navigate complex customer situations and provide effective solutions.

Excellent communication skills, both written and verbal.

Strong interpersonal skills with a customer-centric approach.

Knowledge of airline operations, ticketing systems, and industry regulations.

Ability to remain calm under pressure and handle challenging situations with professionalism.

Education:

Bachelor's degree or diploma.

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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