Customer Service Executive
Gratitude IncCustomer Service Executive
Job Description
Key Skills
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Head count - 20
Intake date:- Feb 7th 2022 & Feb 28th 2022
Salary :- RM 2500
6th Working allowance:- 300 **
Night Shiftt Allownce:- 300*
*(upto)
** if required
Location:-Johor Bahru
Job Description:
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
Exceeding customer expectation in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
To be successful in this role, the candidates will need to have:
Good communication skills (Based on project language requirements).
SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
Candidate are required to work on rotational shifts. Will be given 1 day off in a week.
Working experience in the service industry will be an added advantage for this position.
How this career will benefit the candidates:
Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.
iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.
English Training – Company provides English trainings to employees who would like to improve their communication & business writing skills.
Additional benefits - Shift allowances, Performance incentives and Overtime claims.
Please complete the attached application form and assessment and share to us with their updated resume & typing test result from the below link:
Typing Test : https://www.typingtest.com/
Candidates need to choose 2 minutes duration & Hard Text option.
Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %
Role
Any Other
Timings
Rotational Shifts ()
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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