Customer Service Executive

Gratitude Inc

422 Views

20 hours ago

2-3 Year(s)

RM 2 - RM 3 Thousand p.m

Job Description

Key Skills

english

5 candidate(s) have already applied for this Job. Apply now

Handle all social media interactions including:

Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.

Engaging customer on our social media properties (contests, content, etc) to drive positive feedback

Social media monitoring around brand sentiment and reputation

Moderate the content and engage the members on our community forum.

Pick up trending issues and report them expeditiously to the team leader.

Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.

Help with ad-hoc projects and tasks (social media & customer care related)

Edit, proofread, and distribute content in a multi-channel environment

Requirement:

Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.

2. Capable of handling 2 to 3 concurrent chat when doing support.

3. Understanding of Social Media Marketing is a plus point.

4. Ability to work independently and with initiative.

5. Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.

6. Ability to work rotating shifts (including weekends and public holidays)

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Chat

Functional Area

ITES / BPO / Customer Service

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