Customer Service Executive (Bahasa Melayu, English)

Gratitude Inc

1437 Views

19 hours ago

1-2 Year(s)

RM 2 - RM 3 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Bahasa Customer Management

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Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Bahasa Melayu, English

Job Description:

-Proficiency in English Communication(Speak, Read, Write)

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products - Proficiency in English Communication( Speak, Read, Write

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-No client’s Rider/Driver Account (Ensure candidate declared

Training Period : 1 month

Basic Salary (RM)

Bahasa Melayu+English: 1,900.00

English speaker: 2,100

Key Performance Indicator (KPI)- 400

Night Shift Allowance- 300

Overtime- If require

Working days- 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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