Job Description: Customer Service Executive – E-Hailing (Singapore Market)

Location: Johor Bahru, Malaysia
Work Mode: Onsite
Salary: RM 2,100 basic salary + RM 700 allowance (RM 2,800 total monthly package)
Working Days: 6 days per week
Working Shift: 24-hour rotational shifts
Nationality: Malaysian citizens only
Interview Mode: Walk-in
Shuttle Service: Provided

Job Summary

We are looking for customer-focused individuals to join our customer service team supporting the Singapore e-hailing market. The ideal candidate should have good English communication skills, a customer-oriented approach, and the ability to work in a fast-paced environment while meeting service quality standards and performance targets.

Key Responsibilities

• Handle inbound calls related to general customer enquiries, complaints, feedback, and issues concerning company products and services.

• Provide accurate information and deliver excellent customer service to exceed customer expectations.

• Resolve customer concerns professionally and efficiently.

• Work collaboratively with team members to achieve key performance indicators (KPIs) and service-level agreements (SLAs).

• Maintain service quality and follow established customer support procedures.

Requirements

• Malaysian citizens only.

• Minimum qualification: SPM, UEC, or IGCSE certificate.

• Good English communication skills, including reading, writing, and speaking.

• Customer service experience, preferably supporting international accounts, is an advantage.

• Typing speed of 25 WPM with 100% accuracy and a net typing speed of 25 WPM.

• Willingness to work onsite in Johor Bahru.

• Must be willing to work 6 days per week on 24-hour rotational shifts, including weekends and public holidays.

• Must be comfortable with the offered salary package of RM 2,100 basic salary plus RM 700 allowance.

• Shuttle service is provided.

Prescreening Questions

1. Highest educational qualification (SPM / UEC / IGCSE):

2. Years of customer service experience with international accounts:

3. English language proficiency:

4. Nationality:

5. Current location:

6. Willing to work onsite in Johor Bahru?

7. Willing to work 24-hour rotational shifts and 6 days per week, including weekends and public holidays?

8. Current/last salary:

9. Comfortable with RM 2,100 basic salary + RM 700 allowance?

10. Able to meet the typing requirement of 25 WPM with 100% accuracy?