Customer Success Specialist (Japanese Speaking)

Gratitude Inc

1610 Views

20 hours ago

0-5 Year(s)

RM 8 - RM 9 Thousand p.m

Pahang (Balok)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Japanese language Customer Management

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About this Opportunity

Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platform. Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisement and promotions.

Responsibilities

Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat

Identify customer needs and assist them in using specific features and functionalities in the social media platform

Follow-up with customers to ensure their technical issues are resolved

Become and remain knowledgeable about social media products and community standards

Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Identify inefficiencies in workflows and suggest solutions.

Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements

Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.

Prior working experiences in customer-oriented product environment, consulting, or operations role

Ability to follow process and collaborate effectively to work in a team.

Excellent written and communication skills in native and English language

Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications

Fluent English Must / One of Japanese (JLPT N2 or higher).

Inbound calls, email and chat support experience as an advantage.

Have exceptional grammar typing accuracy skills – experience with business communication.

Patience when handling tough cases.

High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.

Flexible in shifting schedule

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

Advertising / PR / MR / Events

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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