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Customer Success Specialist (Manadrin)

Gratitude Inc
1709 Views
2 months ago

Customer Success Specialist (Manadrin)

1-3 Year(s)
2 - 4 Thousand p.m
Pulau Pinang (Georgetown)
Pulau Pinang (Georgetown)

Job Description

Key Skills

Mandarin english customer success

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Job Title: Customer Success Specialist



Location: George Town, Penang



Job Type: Full-Time, Rotational Shift



Salary: MYR 2800 - MYR 3300 per month



We are committed to delivering exceptional customer experiences and are currently seeking a dedicated Customer Success Specialist to join our team.



Responsibilities:




  1. Provide outstanding customer support through various channels, including phone, email, and chat.

  2. Assist customers with product-related inquiries, technical issues, and general support queries.

  3. Troubleshoot and resolve customer problems efficiently and effectively.

  4. Educate customers on product features and ensure they have a positive experience.

  5. Collaborate with cross-functional teams to address customer concerns and improve overall customer satisfaction.

  6. Maintain accurate and detailed records of customer interactions and issue resolutions.



Requirements:




  1. Proficiency in reading and writing Mandarin is mandatory.

  2. Excellent communication skills in English.

  3. Previous experience in a customer support or customer success role is preferred.

  4. Strong problem-solving abilities and a customer-centric mindset.

  5. Ability to work in a rotational shift environment.

  6. Tech-savvy with the ability to quickly learn and navigate new systems and software.



Benefits:




  1. Competitive salary with performance-based bonuses.

  2. Opportunities for career growth and professional development.

  3. Friendly and collaborative work environment.

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Success Specialist (Manadrin) in Mumbai & Delhi

Kenneth Okongo

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