Customer Success Specialist-(Mandarin)
Gratitude IncCustomer Success Specialist-(Mandarin)
Job Description
Key Skills
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Job Overview Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality
Responsibilities
Ensure all communication is handled professionally and promptly but with a human touch across all channels
Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
Meet targets and requirements set by the client and management.
Appropriate knowledge and information shared by the client and management team.
Take the extra mile to engage with consumers
Skills Advanced English level (C1) both written and spoken
Excellent communication skills both written and spoken
Contact centre experience of at least 1 year
Track record of achieving targets
Problem-solving oriented
Consumer-oriented mindset
Great interpersonal skills
Technology adept
Familiarity with CRM systems
Basic IT skills, including using multiple operating systems
Research skills
Detail-oriented
Ability to work well in a team as well as on your own
Site: Georgetown OR Bayan Lepas OR KL
Salary: RM 2800- RM 3300
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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