Customer Success Specialist - Native Japanese

Gratitude Inc

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2 months ago

Customer Success Specialist - Native Japanese

1-3 Year(s)

7 - 8 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Customer Service Japanese language

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Salary : 62K THB

Location: Bangkok

Shift: Mon- Fri 7am - 4 Pm

Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged

through social media platform. CSA responsibilities include resolving customer queries, recommending

solutions and guiding product users through features and functionalities of this social media in order to

provide customers’ satisfaction on high quality advertisement and promotions.

Responsibilities:

 Responsible to resolve customer queries in a timely and accurate way through inbound

call, email or live chat

 Identify customer needs and assist them in using specific features and functionalities in

the client platform

 Follow-up with customers to ensure their technical issues are resolved

 Become and remain knowledgeable about client products and community standards

 Use market-specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of customers

 Identify inefficiencies in workflows and suggest solutions

 Gather, analyze and utilize relevant data to develop ways to improve the overall user

experience on the site

 Recognize trends and patterns, and escalate issues outside the company policy to the global

team

Requirements:

 Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and ability to deliver exemplary customer experience.

 Prior working experiences in customer-oriented product environment, consulting, or operations

role

 Ability to follow process and collaborate effectively to work in a team

 Excellent written and communication skills in native and English language

 Basic knowledge on Computer operations

Preferred Qualifications:

 Inbound calls, email and chat support experience as an advantage.

 Have exceptional grammar typing accuracy skills – experience with business communication

 Patience when handling tough cases

 High affinity and cultural awareness of political/social situation regarding the relevant

market/region that will be supported

 Flexible in shifting schedule

Role

Customer Success Specialist

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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