Hindi Hiring - Technical Support
Gratitude IncHindi Hiring - Technical Support
Job Description
Key Skills
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Designation: Hindi Hiring - Technical Support
Location: Cyberjaya_Malaysia (WFO)
RM 4400 basic salary, RM 200 KPI, RM 100 attendance incentive.
Qualification : Graduation is mandatory.
Lob : B2B.
Experience : 2 Years relevant experience is
mandatory.
Job Location : Cyberjaya_Malaysia (WFO).
Shift : Rotational, 5 days working in week with rotational off.
Required skills :-
- In-Dep’t knowledge of Operating systems:
- Windows OS + Server Operating System
- Mac OS
- Android & IOS
- Linux + Server Operating System
- In-Dep’t knowledge of Networking & working with bigger infrastructure (50 - 5000 Machines)
- Basic Networking Commands
- Troubleshooting the faults on the network level.
- Knowledge about Anti-Virus applications, how the application work & protect, Different computer viruses & their understanding.
Technical Support Representative Agent is the initial request handler who takes the incoming customer request from either representatives or IT personnel of Kaspersky business partners. Specific responsibilities include:
§ Responding to the incoming requests via Phone, Email & Chat
§ Documenting all requests in client’s CRM
§ Gathering all appropriate information for the type of request or incident
§ Attempting to fulfill the request or resolve the incident
§ Being familiar to who is entitled to receive what services
§ Being familiar with the alternatives resolution for the request type
§ Reviewing the alternatives resolution with the requester
§ Updating the request record to reflect the ongoing steps of resolution
§ Accessing knowledge base or on-line information
· Responding to Customer request with accurate and appropriate information
· Transferring or Escalating the requests to the appropriate support group
· Informing the customer of the status of an existing request, upon request
· Contacting the customer for further information, as required
· Closing requests with customer agreement
· Ensure follow up on ticket closure.
· Perform Remote Access Support Services understanding and resolving customers issues
RM 4400 basic salary, RM 200 KPI, RM 100 attendance incentive.
Role
Any Other
Timings
Day Shift (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Semi-Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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