Hindi Hiring - Technical Support
Gratitude IncHindi Hiring - Technical Support
Job Description
Key Skills
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Description / Requirements
RM 4400 basic salary, RM 200 KPI, RM 100 attendance incentive.
Qualification : Graduation is mandatory.
Lob : B2B.
Experience : 2 Years relevant experience is
mandatory.
Job Location : Cyberjaya_Malaysia (WFO).
Shift : Rotational, 5 days working in week with rotational off.
Required skills :-
- In-Dep’t knowledge of Operating systems:
- Windows OS + Server Operating System
- Mac OS
- Android & IOS
- Linux + Server Operating System
- In-Dep’t knowledge of Networking & working with bigger infrastructure (50 - 5000 Machines)
- Basic Networking Commands
- Troubleshooting the faults on the network level.
- Knowledge about Anti-Virus applications, how the application work & protect, Different computer viruses & their understanding.
Technical Support Representative Agent is the initial request handler who takes the incoming customer request from either representatives or IT personnel of Kaspersky business partners. Specific responsibilities include:
§ Responding to the incoming requests via Phone, Email & Chat
§ Documenting all requests in client’s CRM
§ Gathering all appropriate information for the type of request or incident
§ Attempting to fulfill the request or resolve the incident
§ Being familiar to who is entitled to receive what services
§ Being familiar with the alternatives resolution for the request type
§ Reviewing the alternatives resolution with the requester
§ Updating the request record to reflect the ongoing steps of resolution
§ Accessing knowledge base or on-line information
· Responding to Customer request with accurate and appropriate information
· Transferring or Escalating the requests to the appropriate support group
· Informing the customer of the status of an existing request, upon request
· Contacting the customer for further information, as required
· Closing requests with customer agreement
· Ensure follow up on ticket closure.
· Perform Remote Access Support Services understanding and resolving customers issues
RM 4400 basic salary, RM 200 KPI, RM 100 attendance incentive.
DON’T ENDORSE PAKISTANI OR BANGLADESH, NATIVE INDIAN ONLY
should be holding a SPOUSE VISA and currently staying in Malaysia
Role
Any Other
Timings
Day Shift (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Non-Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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