Hiring For Customer Service Officer in Kuala Lumpur

Nityo Infotech Services Sdn Bhd

2012 Views

20 hours ago

1-15 Year(s)

RM 20 - RM 50 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst

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Hiring For Customer Service Officer in Kuala Lumpur

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff • Cyberjaya Selangor Position: Customer Service Representative (Mandarin speaker) • Shift time: Rotational shift • Location: cyberjaya selangor • Start Date: january • Mandarin and English speaker : Salary upto 4000 RM • Taiwan and English speaker : Salary upto 4500 RM • Min. degree and diploma • Its a permanent job • Medical Facility • Overtime Pay

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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