Hiring For Customer Service Representative in Selangor

ENVO BPO SERVICES SDN BHD

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18 hours ago

1-15 Year(s)

RM 10 - RM 50 Thousand p.m

Selangor (Petaling Jaya)

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Customer Care customer success

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Hiring For Customer Service Representative in Selangor

Requirements

Job Description

Respond to customer enquiries within the agreed response time

Resolve customer enquiries through our support channels

Provide relevant service recovery, support, and recommendations to customers

Support customer on issues (not limited to): Product information, Purchase, delivery status, Order, Payment, Promotions, Feedback, and Complaint resolution

Accurately record and escalate customers' feedback and bugs to relevant departments

Job Requirements

Candidate must possess at least a SPM / Diploma or relevant certificate in any field

Required language(s): Mandarin & English

Minimum 1 year experience in Customer Services field (call center is advantageous)

Good presentation & negotiation skills with the ability to customize the product to customer needs

Computer literate

Positive working attitude and able to work in a fast paced and dynamic environment

Independent, proactive and self-driven

Role

QA/QC Exec.

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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