Hiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur
Gratitude IncHiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur
Job Description
Key Skills
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Hiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur
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Description -
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Conducts quality reviews to evaluate quality performance and increase customer satisfaction.
Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.
Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.
Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world-class Customer support experience.
Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance.
Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.
MANDATORY SKILLS:
Fresher’s or 6 months experience in any Quality Review process
Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage)
Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
Good Interpersonal & people management skills with good problem-solving approach.
Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.
Ability to work well under pressure.
Client oriented, flexible, patient.
Dual-Lingual: Excellent English and Japanese (spoken and written communication skills)
Good organizational skills
For Experience candidates
Excellent verbal & written communication & basic presentation skills
Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
Good Interpersonal & people management skills with good problem-solving approach.
Basic analytical skills for MIS, number crunching & reporting to internal & external customers.
Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.
Demonstrated Customer Service Skills
Japanese Language Proficiency is a must.
Work hours:
Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.
Apply Now Hiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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