MANAGER IT

Gratitude Inc

524 Views

17 hours ago

MANAGER IT

3-6 Year(s)

RM 10 - RM 15 Thousand p.a

Job Description

Key Skills

Linux Servers Microsoft 365 CCNA CCNP

6 candidate(s) have already applied for this Job. Apply now

Salary : MYR 8k-13k

Location - Kulai

Chinese Speaking

Job Title: Manager, IT

Function: IT

Reports to: Senior Manager, IT APAC

SUMMARY

Key responsibilities are to:

I. This position will assist the Senior IT Manager and Country General Manager to

deliver a full scope of services-related matters to all in-country data centre sites.

II. Lead in all IT matters, include but not limited to, all cross connect request, infra-

structures/IT asset management and server systems to support Office IT, BMS, CCTV,

card access, Servers, Network for BDC offices.

III. Being a subject matter expert in IT related matters, ensuring operational practices

are perform at the highest level of professionalism, while meeting the customer’s

needs.

IV. Acting as the primary interface with internal users and BDC IT team. Position

required hands-on on day-to-day helpdesk related operations especially during

problem/system trouble shooting. May be asked to provide remote support to

internal users from other regions as well.

V. Work requires strong formal conduct of operations skills, technical knowledge,

personal accountability, and flawless execution of work activities commensurate

with a highly critical environment and associated expectations for exceptional

customer satisfaction and confidence.

REQUIREMENTS

• Proficient in English through all mediums of communication. Ability to write and

review good quality detailed work scripts, methods of procedure, and standard

operating procedures. Prepare monthly service report and incident report.

• Able to speak and read Mandarin will be an added advantage.

Page 2 of 2

• Strong technical knowledge of Servers, Network, Storage, Virtualization, Cloud.

CCNA/CCNP and/or good knowledge on Microsoft365 administration will be

preferred.

• Minimum professional diploma OR bachelor’s degree in computer studies or

relevant studies with min. 3 years relevant experience.

• Excellent tenant management relationship skills, ability to effectively respond to

complex inquiries or complaints from customer and management.

• Excellent problem-solving skills, analytical capabilities, data analysis, and attention

to detail.

** The above-referenced position summary is a guideline designed to present an

overview of job duties and is not intended to be a comprehensive list of

responsibilities and requirements.

Role

Any Other

Timings

Day Shift ()

Industry

Telecom / ISP

Work Mode

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Arnet Asuko Brina

Recruiter - Gratitude Inc

NA, kenya

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