Mandarin Speaking Customer service Officers
Gratitude IncMandarin Speaking Customer service Officers
Job Description
Key Skills
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Urgently hiring for Mandarin-speaking Customer Service Officers.
George Town ,Penang
RM 2,800 - RM3,300
Rotational Shift
Qualifications
Education background:
• A bachelor's degree or at least a diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Work experience:
• A minimum of 6 months of work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a must' but would be a distinct advantage.
Required interpersonal skills:
• Customer service orientation.
• Customer results and solutions are focused.
• Customer Expectations Management.
• Active listening skills.
• Ability to handle queries and objections in a professional manner.
• Being passionate about communication and interacting with people is key to success in this role.
• Be able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
• Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Be able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write in Mandarin
Technical Skills:
• Minimum typing speed of 40 wpm with a 90% accuracy score.
• Computer-literate and fully conversant in Microsoft Windows and Microsoft Office
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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