Operations Manager - Native Japanese

Gratitude Inc

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2 months ago

Operations Manager - Native Japanese

3-8 Year(s)

14 - 18 Thousand p.m

Selangor (Cyberjaya)

Job Description

Key Skills

Human Resource Management Management Performance Management Team Management Team Leading

2 candidate(s) have already applied for this Job. Apply now

Location: Cyberjaya

Rotational Shifts

Salary : 15–17k MYR

Responsibilities:

• Managing the operations seamlessly, ensuring timely SLA delivery, and maintaining

high level of employee and customer satisfaction

• Establishing and managing relationships with stakeholders

• Oversight of team: organizes resources, sets goals, and carries out strategy from Executives

and client on a day-to-day basis; reporting responsibilities

• Responsible for following agreed governance model, escalation and communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

• To ensure training of new staff on the corporate policy rules to be adhered to

• To ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave, sick leave, study leave and daily working hour schedules

• To monitor and document the work schedule of staff and absences.

• Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion and an effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates

• Ensure that all audit-related issues are brought to a close

• Identify and drive continuous improvements and initiatives in process

• Coach and mentor Team lead so that they are able to manage their teams better

• Hiring of leads and managers, training, inductions, employee and client satisfaction scores;

performance Appraisals and attrition management

• Performance management through top-quartile, middle-quartile, and bottom-quartile segregation

and identifying training and coaching needs.

• To ensure that all internal customer queries are followed up on a timely basis

• Collaborate with internal teams.

• To be the key contact for all problems and queries with the specific business assigned.

Requirement:

• Working under pressure

• Fluency in English (speaking, listening, writing, and reading). working 100% in English.

• A university or college degree is required.

• English has to be advanced.

• Experience in managing team (up to 50 HC) more than 3 years

• It is good to have experience in CS, BPO, sales, and client relationships. Otherwise, candidate has to be confident in communication

• Able to work 24/7, shift time will follow client demand (No fixed shift)

• Working 5 days, 2 days off per week (depending on the Ops schedule)

Role

Any Other

Timings

Flexible (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Kenneth Okongo

Recruiter - Gratitude Inc

NA, kenya

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