Seasoned Trust and Safety Analyst Needed!

Gratitude Inc

399 Views

19 hours ago

2-3 Year(s)

Job Description

Key Skills

Content Moderator english

2 candidate(s) have already applied for this Job. Apply now

We are currently seeking dynamic and motivated individuals to join our team as a Trust and Safety Analyst.

Location: Kuala Lumpur, Malaysia

Hybrid

Full time

Shift Timings: 24/7 (Rational Shifts)

Salary: Negotiable

JOB DESCRIPTION

Responsibilities:

You will work with a social media giant to navigate and review online content, build internet safety and help protect trust and openness in the digital environment.

You will review egregious, sensitive and complex content and enforce decisions based on the community guidelines.

You will handle escalations, identify opportunities for process improvements, and work with cross-functional teams with pressing timelines.

If you are passionate about advancing the mission of a safer internet and enabling online creativity and expression, you will thrive in this role.

JOB QUALIFICATIONS

Minimum Qualifications

2+ years of professional experience in content moderation.

Mandatory Bachelor’s degree in any field.

Good communication skills.

Understanding of operational and quality metrics.

Resilience - strong emotional fortitude and resilience in handling potentially sensitive content.

Critical thinking - ability to effectively navigate Gray areas, break down complex problems and develop independent solutions.

Efficient time management.

Ability to work non-standard hours as required.

Strong attention to detail and analytical skills.

Preferred Qualifications

Ability to work with multi-functional teams.

Ability to build strong relationships with cross-functional partners across geographies.

Ability to deliver results with minimum supervision.

Conflict management skills.

Additional Requirements

Good verbal and written communication and interpersonal skills. Personnel should have competency in written and spoken local and English Language.

Excellent Verbal and Written communications skills.

Proficient with Feedback & Coaching skills.

Must have the ability to work under pressure.

The applicant should be proficient with MS office (PowerPoint, Excel, Word).

Drive for self-learning and knowledge enhancement.

Must have analytical abilities to analyses data, trends from effectiveness surveys.

Ability to multi-task and meet timelines on deliverable.

Detail-oriented.

Mode of Application: Interested and qualified candidates should send their CV to: recruiter.g@fmragency.com with "job role" as the subject of the mail.

Role

Analytics Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

Internet / Ecommerce

Work Mode

Hybrid

Functional Area

Analytics & Business Intelligence

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